Frequently Asked Questions

Snape is a digital learning and training platform where learners can enrol in professional courses, join live online training programs and purchase learning materials and study resources.

Users can access and pay for:

• Digital self-learning courses
• Live online training programs
• Learning materials such as study booklets and supporting resources

To make a payment:

• Open the Snape app
• Select a course
• Choose the preferred plan and mode
• Proceed to the payment screen
• Complete the payment using UPI, Debit card, Credit card or Net banking

Snape supports:

• UPI
• Debit cards
• Credit cards
• Net banking

All payments are processed through a secure payment gateway.

Yes. You can view all your course purchases under the Purchase History section in the app.

Yes. After a successful payment, you will receive:

• An in-app confirmation
• A payment receipt or notification through your registered contact details

If a payment fails due to technical or bank-related reasons and the amount is debited; the amount will be refunded to the original payment source as per standard banking timelines.

Yes. If you wish to request a cancellation or refund, you may contact Snape support. Refunds, if approved, are processed after applicable deductions such as payment gateway charges, platform charges and refund processing fees, as per the refund policy.

Yes. Snape uses a secure and PCI-DSS compliant payment gateway with SSL encryption.

Yes. Certain learning materials such as digital booklets and study resources can be purchased independently, based on availability.

If you need help related to payments, courses, refunds or access issues, you can contact Snape support through:

You may also use the in-app support or chat option where available.

No. Snape is designed for:

• Students
• Graduates
• Working professionals
• Career switchers and skill-development learners