Privacy Policy

Your privacy is important to Snape. This Privacy Policy explains how personal information is collected through the Snape mobile application and how it is used by AK INFOPARK PRIVATE LIMITED, having its registered office at 6-101, Trivandrum Main Road, Parvathipuram, Nagercoil, Tamil Nadu 629003.

We use the personal information you provide only to deliver the courses, training programs and learning material services you request, and for other lawful purposes that are disclosed to you. Snape does not disclose your personal information to third parties except where required for service delivery or by law.

Personal Information Collection

Snape may collect the following categories of personal information:

  • Name, Email Address, Phone Number and basic profile information
  • Enrolment details related to courses and training programs
  • Learning material purchase information
  • Identification or verification information where required for enrolment or support
  • Transaction and payment related information

Snape may also collect:

  • Information about your use of the application
  • Information provided during account registration
  • Information required for payment processing, security checks and fraud prevention
  • Any additional information voluntarily submitted for support or identification purposes

Location Information

The Snape application may access limited device location information solely for security verification and fraud prevention purposes, where necessary.

Use of Personal Information

Snape may use personal information to:

  • Operate and manage the application
  • Enable access to course enrolments, training programs and learning materials
  • Deliver the services requested by users
  • Provide customer support and resolve issues
  • Improve and personalise the learning experience
  • Communicate important service updates and learning related information

Where personal information is shared with authorised service providers for these purposes, such providers are required to handle the information in accordance with this Privacy Policy.

Legal and Compliance Disclosures

  • Personal information may be disclosed when required by law, legal proceedings or regulatory obligations, or to protect the legal rights of Snape and AK INFOPARK PRIVATE LIMITED.
  • Personal data may be processed to comply with applicable laws and regulatory requirements
  • Transaction information is used to support compliance and prevent fraud or misuse
  • Information may be shared with affiliated entities of AK INFOPARK PRIVATE LIMITED strictly for service delivery purposes
  • Snape does not sell, publish or freely distribute personal information

Service Access

Snape strives to keep the application available at all times. However, availability may be affected by scheduled maintenance or technical issues. Snape is not responsible for interruptions caused by:

  • Device or network failures
  • Third-party service providers supporting the platform
  • Technical issues beyond reasonable control

Reasonable notice will be provided for planned maintenance where possible.

Risks

By using the Snape application, you acknowledge that:

  • You are responsible for ensuring the accuracy of the information provided
  • Payment processing may be delayed due to bank or system-related issues
  • Errors in submitted information may affect service delivery
  • The application relies on digital infrastructure which may occasionally be affected by system or network failures

Malware and Security

  • Personal information is stored securely and is accessible only to authorised personnel
  • Sensitive information is encrypted during transmission using secure technologies such as SSL
  • Reasonable administrative, technical and operational safeguards are implemented to protect user information

Third-Party Disclosure

  • Snape does not sell or trade personal information to third parties.
  • Authorised service providers, including payment gateway partners, may process personal information strictly for enabling payments and platform services
  • Any third-party services linked through the application are governed by their own privacy policies and Snape is not responsible for their data practices

Liability

Snape, AK INFOPARK PRIVATE LIMITED and their officers, employees or representatives shall not be liable for:

  • Any direct, indirect or consequential losses arising from use of the application
  • Errors or inaccuracies in information submitted by users
  • Technical failures, service interruptions or system issues
  • Unauthorised access caused by factors beyond reasonable control

Nothing in this Privacy Policy limits any liability that cannot legally be excluded under applicable law.

Updates to this Policy

This Privacy Policy may be updated from time to time. Updated versions will be made available within the application. Users are encouraged to review this policy periodically.

Contact Snape

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact:

Mail us through: support@snape.in
Call: +91 8048152380